|Shipping and Return Policies
Because of the shop labor, shipping, packaging,
and administrative costs incurred in processing an order, it is important
that our customers know exactly what they want and need before ordering.
If you are not sure what you are ordering, please call us for
clarification. A sale that results in an unhappy customer is not worth the
There is a 25% restocking fee on
In-Stock 6'8" tall doors and 30% restocking fee on 8' tall doors.
No returns on Special-Order and Custom doors.
The customer must prepay all freight when
returning an order.
Send payment to:
3208 Wellington Court
Raleigh, N.C. 27615
Packaging and Shipping
We ship to the 48 contiguous U.S. states and the
District of Columbia only.
We package all doors between double-wall
corrugated pad. We then edge them with corrugated u-boards and place
them on a pallet.
All orders are shipped via a motor
freight carrier. Dealing with a motor freight carrier is different than
using UPS or the postal service. Someone must be
present at the shipping location to inspect the packaging for damage.
When your product arrives, expect it to be heavy and bulky. The driver
will lower the freight to the ground and get it out of the weather if the
location is easily traversed with a pallet jack. If the pathway/driveway
is long, sloped, graveled, or basically tough to maneuver plan on taking
the shipment at the drivers truck. Do not expect a motor freight driver to
carry anything inside unless an inside delivery was arranged prior to
shipment. If inside delivery is needed additional charges will apply.
The door(s) will be easier to manage once you cut
the plastic bands that bind them to the pallet. This will leave you
handling a 60 lb door (approximately) rather than an entire pallet. This
will also allow you to inspect for any damage.
Example of packaged doors ready for
Large Quantity Shipping Charge:
If you are placing an order for 9 or more doors, please CALL FOR A QUOTE
Call Toll Free : 866-855-9220 -Office Hours:
Mon. - Fri. 8am - 5pm ET
We have selected our freight carriers primarily
for their quality of handing, therefore it is unusual for a shipment to
arrive damaged, but, now and again, it does happen.
It is important that you check your shipment
immediately and make a note of any damage. If you have received a damaged
item, refuse that item and accept the items that are in good condition.
Call us and notify us of the damages and we will
promptly ship a replacement item. We handle any claims with the freight
carrier and reship to you at no additional cost.
Doors are shipped via motor freight.
Approximate delivery time from date of purchase depends on your geographic
location. Use the schedule below to estimate delivery time once your order
Standard Pine wood doors:
East Coast - 1 to 1-1/2 weeks
Mid- West - 10 working days
West Coast - 2 weeks
Special order hardwood doors
(Oak, Maple, Cherry, Clear Alder, Knotty Alder, Poplar, Birch, Walnut and Mahogany*)
East Coast - 6 weeks
Mid West - 7 1/2 weeks
West Coast - 8 weeks