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Shipping and Return Policies

Return Policy
Because of the shop labor, shipping, packaging, and administrative costs incurred in processing an order, it is important that our customers know exactly what they want and need before ordering. If you are not sure what you are ordering, please call us for clarification. A sale that results in an unhappy customer is not worth the sale.

There is a 25% restocking fee on In-Stock 6'8" tall doors and 30% restocking fee on 8' tall doors.
No returns on Special-Order and Custom doors.

The customer must prepay all freight when returning an order.
Send payment to:

Ambiance Doors
3208 Wellington Court
Suite 109
Raleigh, N.C. 27615

Packaging and Shipping
We ship to the 48 contiguous U.S. states and the District of Columbia only.

We package all doors between double-wall corrugated pad. We then edge them with corrugated u-boards and place them on a pallet.

All orders are shipped via a motor freight carrier. Dealing with a motor freight carrier is different than using UPS or the postal service. Someone must be present at the shipping location to inspect the packaging for damage. When your product arrives, expect it to be heavy and bulky. The driver will lower the freight to the ground and get it out of the weather if the location is easily traversed with a pallet jack. If the pathway/driveway is long, sloped, graveled, or basically tough to maneuver plan on taking the shipment at the drivers truck. Do not expect a motor freight driver to carry anything inside unless an inside delivery was arranged prior to shipment. If inside delivery is needed additional charges will apply.

The door(s) will be easier to manage once you cut the plastic bands that bind them to the pallet. This will leave you handling a 60 lb door (approximately) rather than an entire pallet. This will also allow you to inspect for any damage.

Example of packaged doors ready for shipment.

Large Quantity Shipping Charge:
If you are placing an order for 9 or more doors, please CALL FOR A QUOTE
Call 919-855-9220 -Office Hours: Mon. - Fri.   8am - 5pm ET

Freight Damage
We have selected our freight carriers primarily for their quality of handing, therefore it is unusual for a shipment to arrive damaged, but, now and again, it does happen.

It is important that you check your shipment immediately and make a note of any damage. If you have received a damaged item, refuse that item and accept the items that are in good condition.

Call us and notify us of the damages and we will promptly ship a replacement item. We handle any claims with the freight carrier and reship to you at no additional cost.

Delivery Times
Doors are shipped via motor freight.  Approximate delivery time from date of purchase depends on your geographic location. Use the schedule below to estimate delivery time once your order is placed.

Standard Pine wood doors:
East Coast - 1 to 1-1/2 weeks
Mid- West - 10 working days
West Coast - 2 weeks

Special order hardwood doors
(Oak, Maple, Cherry, Clear Alder, Knotty Alder, Poplar, Birch, Walnut and Mahogany*)
East Coast - 6 weeks
Mid West - 7 1/2 weeks
West Coast - 8 weeks

Two year Limited Warranty
All doors manufactured by Ambiance Incorporated are warranted to the original buyer or to the buyer of the structure wherein the doors are installed to be free from defects in materials and workmanship as described herein. The warranty is for a period of two (2) years from the date of shipment from Ambiance and is subject to the conditions and restrictions listed below.

Upon receipt of door, buyer must inspect for defects. This must be done prior to installing, hanging, or fitting. If a defect is found, buyer has (30) days to send written notice of the discovered defect to Ambiance Inc., 3208 Wellington Court Suite 109, Raleigh, N.C. 27615.  If a defect is discovered or occurs after a door is installed, written notice of the defect must be sent to Ambiance within two (2) years of the original date of shipment. Ambiance shall not be responsible for any goods returned, repaired, or replaced without prior written consent. In no event shall Ambiance pay for the cost of labor, installation, or finishing of the replacement or original door, or for any other cost relating to the replacement of the door, all of which shall be the responsibility of the person making the warranty claim.

The following are not considered to be defects in material or workmanship and are not covered by this limited warranty:

1.  For any door 3/0 wide or less, warp that does not exceed in the plane of the door. Warp refers to distortion in the door itself and does not refer to the door in relation to the frame or jamb in which it is hung.

2.  Natural variations in the grain, color, and texture of wood. This includes variations or unsatisfactory results in the texture or appearance of paints, stains, or any other finishing materials.

3.  Damage caused by others, or by any cause beyond the control of Ambiance including but not limited to:  damage caused by misuse, abuse, accident, mishandling, fire, flood, earthquake, storm, tornado, or other acts of nature.

4.  Damage caused by failure to comply with the care, handling, or finishing instructions provided by Ambiance.

5.  Ambiance doors shipped outside the continental United States.

6.  Doors that are not properly hung or installed or which do not swing freely.

If the claimed nonconformity is warp, Ambiance may defer the repairing for a period of twelve (12) months from the date of claim or the date when the product was installed, as it is not uncommon for a temporary warp condition to occur as the door adjusts to local temperature and humidity conditions. This waiting period is separate from the time period of the two (2) year warranty.

Limitations & Exclusions
Ambiance disclaims and excludes all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose. This warranty is the sole remedy of the buyer against Ambiance.

This warranty is effective for all products manufactured or sold by Ambiance, Inc. after December 1, 2002. 



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